Privacy Policy for Premier DMC
Introduction
At Premier DMC, we take your privacy seriously and are committed to protecting your personal data.
We ensure compliance with the Premier DMC (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services or visit our website. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner’s Office (ICO).
Who We Are
Premier DMC is a UK-based Destination Management Company offering bespoke travel and event services.
Company Name: Premier DMC
Registered Address: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: contact@premierdmc.com
Phone: 0203 151 0622
We are registered with the Information Commissioner’s Office (ICO). ICO registration number will be displayed once finalised.
What Data We Collect
We may collect and process the following types of personal data:
Identity & Contact Data:
Name
Email address
Telephone number
Postal address
Booking & Travel Data:
Travel preferences and dates
Group size and special requirements
Dietary/accessibility notes
Payment information (processed securely via third-party providers)
Technical Data:
IP address
Browser type and device info
Cookie and usage data (see our Cookie Policy)
Marketing & Communication Data:
Preferences for receiving updates
Feedback or survey responses
How We Collect Your Data
We collect data via:
Direct contact (e.g. quote forms, emails)
Website interactions (e.g. cookies, analytics)
Authorised third parties (e.g. travel agents, suppliers)
Lawful Basis for Processing
We will only use your personal data when the law allows us to, including:
Contractual necessity – to fulfil your bookings
Consent – for marketing communications (opt-in only)
Legal obligation – for record-keeping, financial compliance
Legitimate interests – to improve services, analyse trends, or enhance user security
How We Use Your Data
We use your personal data to:
Manage and fulfil your bookings and travel services
Communicate with you about itineraries, changes, or emergencies
Send marketing (only where opted-in)
Conduct customer research and improve our offerings
Comply with legal and regulatory requirements
Sharing Your Data
We may share your data with trusted third parties, including:
Accommodation, transport, and tour providers to fulfil your travel package
Payment processors and CRM systems (under data processing agreements)
Trust My Travel, who manage your protected client funds in a secure trust account
Governmental or legal authorities where required by law
All third parties are required to comply with UK GDPR and handle data securely.
International Transfers
Some travel-related suppliers may be based outside the UK or EEA. In such cases, we ensure your data is protected via:
ICO-approved Standard Contractual Clauses (SCCs)
Data processing agreements with suppliers
Only using suppliers with adequate data protection standards
Data Retention
We retain personal data only as long as needed for the purposes set out in this policy. Typical retention periods:
Enquiries without booking: 12 months
Booking and financial data: 7 years (for compliance)
Marketing opt-in: Until you withdraw consent
All data is securely deleted when no longer required.
Your Rights Under UK GDPR
You have the right to:
Access the data we hold about you
Correct inaccuracies in your data
Request erasure of your personal data
Restrict or object to how we use your data
Withdraw consent at any time (for marketing)
Request data portability to another provider
To exercise any of these rights, please email us at contact@premierdmc.com. We will respond within one calendar month.
Security of Your Data
We implement appropriate technical and organisational safeguards including:
Data encryption
Secure servers and access controls
Regular cybersecurity reviews
We continually assess risks and take action to protect against loss, unauthorised access, or misuse of your data.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Phone: 0303 123 1113
We recommend contacting us first to resolve any concerns.
Changes to This Policy
We may update this Privacy Policy to reflect changes in legislation or our services. Updates will be published on this page, and the “Last Updated” date will be revised.
Last Updated: 04/08/2025