Booking Conditions
Premier DMC – Booking Conditions Solo Group Trips
Business to Consumer
Last updated: 12th September 2025
Premier DMC – Consumer (B2C) Booking Conditions
These Booking Conditions apply to all bookings made directly with Premier DMC by travellers (the “Client”, “you”).
1. Status of Premier DMC
Your contract is with Ventora Group Ltd (Company No. 16684090), trading as Premier DMC, registered in England & Wales with its office at 71–75 Shelton Street, London WC2H 9JQ.
When you book directly with us, Premier DMC acts as the “organiser” under the UK Package Travel & Linked Travel Arrangements Regulations 2018 (“PTRs”).
2. Your Financial Protection (Trust My Travel)
All payments you make to Premier DMC are protected by Trust My Travel (TMT).
This means that, in the unlikely event of our insolvency, you will receive:
A full refund of all monies paid
Replacement services
Repatriation if you are already abroad
Your payment is safeguarded in a TMT trust account and/or protected by TMT’s Protected Processing Service until your travel services are fulfilled.
For more details:
Trust My Travel – Traveller Support: https://www.trustmytravel.com/traveller-support
Confirm Protection – Trust Protects: Trust Protects.Me
Trust My Travel Claim Form: Trust My Travel – Claims
TMT Customer Terms: https://www.trustmytravel.com/customer-terms
This protection fully satisfies the UK PTR requirements for financial security.
3. Quotations & Validity
Quotations are valid for 7 days unless otherwise stated.
All services remain subject to availability, exchange rates, local taxes, and surcharges until confirmed in writing.
4. Bookings & Payments
A booking is confirmed once we issue written confirmation after receiving your non-refundable deposit
Deposits are strictly non-refundable in all circumstances
Balance is due 12 weeks (84 days) before departure, unless otherwise agreed in writing
If full payment is not received on time, we may cancel your booking without refund of the deposit
Payments must be made in GBP. Bank transfer or card fees are your responsibility
5. Amendments by You
Amendments after confirmation are subject to availability and supplier approval
We charge a £50 admin fee per amendment plus any supplier charges
Name changes / traveller substitutions are only permitted up to 30 days before departure, subject to a £50 admin fee per person plus supplier charges
Date changes are normally treated as a cancellation of the original booking and the creation of a new booking. Cancellation charges (see Clause 6) will apply. If suppliers allow us to move services without penalty, we may rebook at our discretion, subject to a £50 admin fee per person plus any supplier/tariff differences
No changes are permitted within 30 days of departure
6. Cancellations by You
Unless otherwise agreed in writing, the following charges apply to the total booking value:
On confirmation: Deposit (non-refundable)
90+ days before departure: Deposit only
0–89 days before departure: 100% of total booking value
Certain services (e.g., peak-season hotels, charter vessels, villas, event tickets) may be fully non-refundable once booked. Where stricter supplier terms apply, those terms will prevail.
7. Cancellations or Alterations by Us
If we must make a significant change or cancel your confirmed booking, we will comply with the PTRs by offering you the choice of:
Accepting replacement services of equal or higher value at no additional cost
Accepting alternative services of lower value with a price reduction
No additional compensation will be payable if the cancellation or alteration results from circumstances beyond our reasonable control (force majeure).
8. Unavoidable & Extraordinary Circumstances
We are not liable for cancellations or changes caused by events beyond our control, including natural disasters, pandemics, political unrest, or government restrictions.
In such cases, we will assist in sourcing alternative arrangements and liaise with suppliers, but refunds/credits will depend on supplier terms.
9. Your Responsibilities
Passports & visas: You must ensure you hold a valid passport (usually valid for at least 6 months beyond your return date) and obtain any visas, permits, or health certificates required. Premier DMC is not liable if you are denied boarding or entry due to failure to meet requirements
Health requirements: You must comply with any vaccinations, tests, or entry rules for your destination
Insurance: You must have comprehensive travel insurance covering cancellation, medical expenses, and repatriation. Evidence may be requested
Conduct: You must behave responsibly and comply with local laws and supplier instructions. Any damage, disruption, or unlawful behaviour is your liability
10. Health & Safety
We require suppliers to complete health & safety self-assessments and conduct checks where possible.
However, standards abroad may differ from those in the UK, and participation in activities is at your own risk.
11. Our Responsibility & Limits
As organiser, Premier DMC is responsible for the proper performance of your package under the PTRs.
You are entitled to remedies if services are not provided as contracted, except where the failure is due to:
Your own acts or omissions
A third party unconnected with the package
Unavoidable and extraordinary circumstances
Compensation for non-personal injury claims is limited to a maximum of three times the total booking price.
This does not limit our liability for death, injury, or illness caused by negligence under UK law.
12. Assistance if You Are in Difficulty
If you are in difficulty during your holiday, contact us immediately. We will provide appropriate assistance, including:
Information on health services, consular support, and alternative travel arrangements
Help with communications and practical arrangements
This does not mean we cover the cost of alternative arrangements; you must claim these under your travel insurance.
13. Complaints Procedure
Report any issue immediately while in destination so we can put it right
If unresolved, submit a complaint in writing within 28 days of your return
If we cannot resolve your complaint, you will be given details of a certified UK ADR entity as required by law. We are not obliged to participate in ADR but may do so case by case
14. Data Protection (UK GDPR)
We process your personal data to fulfil your booking and comply with legal obligations.
Please see our Privacy Policy for details on how your data is used, stored, and protected.
15. Governing Law
These Booking Conditions are governed by the laws of England & Wales.
Disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
Company & Legal Information
Your booking is made with Ventora Group Ltd (Company No. 16684090), registered in England & Wales at 71–75 Shelton Street, London, WC2H 9JQ, trading as Premier DMC.
Premier DMC holds Tour Operator Liability Insurance, including Public Liability and Professional Indemnity
Premier DMC is a member of Trust My Travel, providing full financial protection for your payments
For details of your financial protection:
Key Rights under the Package Travel Regulations 2018
As required by law, we must make you aware of your key rights:
You will receive all essential information about the package before booking
There is always at least one trader responsible for the proper performance of all travel services included in the contract
You will be provided with an emergency contact number or details to reach us
You may transfer your package to another person by giving reasonable notice (subject to fees)
The price of your package may only be increased in certain circumstances and with at least 20 days’ notice, and if the increase is more than 8% you may cancel with a full refund
If any essential element of the package cannot be provided, you are entitled to an alternative or a refund
If we cancel, you are entitled to a refund and, where appropriate, compensation
If unavoidable and extraordinary circumstances occur, you may terminate the contract before departure without paying cancellation fees
If during your holiday services are not performed as contracted, you are entitled to remedies, including compensation
We must provide assistance if you are in difficulty abroad
For full details, see the Package Travel and Linked Travel Arrangements Regulations 2018.
Booking Conditions FAQs – What You Need to Know
Who are we?
You’re booking with Premier DMC (Ventora Group Ltd, registered in England & Wales).
When you book directly with us, we act as the organiser under the UK Package Travel Regulations 2018.
That means we’re responsible for making sure the services in your trip are delivered properly.
Is my money protected?
Yes. All payments are 100% protected through our membership with Trust My Travel- Verify your protection here – https://www.trustprotects.me
This means that if Premier DMC were ever to go insolvent, you’d get:
A full refund of what you’ve paid
Replacement services
Repatriation if you’re already abroad
You can even check your protection online:
👉 Verify your protection here
When do I pay?
A non-refundable deposit is due at the time of booking
The balance is due 12 weeks (84 days) before departure
Can I make changes?
Name changes / substitutions: Allowed up to 30 days before departure, subject to a £50 admin fee per person + any supplier costs
Date changes: Usually treated as a cancellation and new booking. If suppliers allow us to move your dates without penalty, we’ll help, but you’ll pay a £50 admin fee per person + any supplier/schedule costs
Other amendments: Subject to availability, with a £50 admin fee + supplier charges
What if I cancel?
Cancel more than 90 days before departure → you lose the deposit only
Cancel within 89 days of departure → 100% of the trip cost is payable
Some services (e.g. peak-season hotels, villas, or event tickets) may be non-refundable as soon as booked.
What if Premier DMC cancels?
If we have to cancel, you’ll either get:
A replacement trip of equal or higher value, or
A lower-value alternative with a refund of the difference
No further compensation is due if cancellation is caused by things beyond our control (e.g. natural disasters, pandemics, political unrest).
What are my responsibilities?
Passports & visas: Your passport must usually be valid for at least 6 months after your return. It’s your responsibility to get the correct visas/permits.
Health & vaccinations: You must meet all entry and health requirements for your destination.
Travel insurance: You must take out adequate insurance covering cancellation, medical treatment, and repatriation.
Behaviour: You’re responsible for your own conduct. Costs from disruptive or unlawful behaviour are yours.
What if I have a problem while travelling?
We provide a 24/7 emergency contact number.
If you’re in difficulty, we’ll assist with information, local contacts, and practical arrangements. This doesn’t cover costs — that’s what your insurance is for.
Complaints
Tell us about any issue immediately while in destination so we can try to fix it.
If you’re still unhappy, email us within 28 days of returning home.
Legal bits
Bookings are governed by the laws of England & Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.