Booking Conditions

Premier DMC Booking Conditions

1. Our Contract with You

When you book with Premier DMC, you enter into a legally binding contract with us. Premier DMC acts as an agent for third-party suppliers of travel services, such as hotels, transfers, excursions, and other services (collectively referred to as “Operators”). Our role is to facilitate bookings on your behalf, provide booking services, and establish contracts between you and the Operator.

Premier DMC does not directly provide the travel products or services and is not responsible for the acts or omissions of the Operators. You authorise us to act as your agent to make travel arrangements and bookings. The Operator’s terms and conditions will apply to your booking. These terms will be provided upon request.

2. Trust Fund Protection

At Premier DMC, your payments are safeguarded through our Trust Fund system, ensuring that all funds received from clients are securely held in trust until services are delivered. This protection ensures your money is safeguarded in compliance with the UK Package Travel Regulations.

3. Insurance Coverage

Premier DMC has the following insurance protections in place for your security and peace of mind:

• Indemnity Insurance: Protects Premier DMC and our customers from claims arising from any errors or omissions in the services provided.
• Supplier Failure Insurance: Ensures protection in case any of our third-party suppliers (such as airlines, hotels, or transportation providers) fail to provide the services due to insolvency or other issues.
• Public Liability Insurance: Provides coverage in the event of accidents or damage caused to third parties during the delivery of our services.

These insurance protections are in place to ensure that, in the unlikely event of a problem, your rights and interests are fully safeguarded.

4. Prices, Deposits, and Final Payments

To secure your booking, a deposit is required. The amount and payment schedule will be outlined in the Operator’s terms. Final payment must be made by the due date specified by the Operator. Failure to meet payment deadlines may result in the cancellation of your booking without refund.

Prices for travel services are subject to availability and may change due to exchange rates, local taxes, or other factors beyond our control. Your price is only guaranteed once full payment has been made and the Operator has issued confirmation.

5. Travel Products and Availability

All travel products offered are subject to availability. Premier DMC and Operators reserve the right to change or withdraw any travel product at any time. In the event of changes to itineraries, prices, or availability, Premier DMC will notify you as soon as possible.

Prices may vary depending on demand and market conditions. We recommend checking the most up-to-date prices on our website or through your sales representative before booking.

6. Cancellations, Refunds, and Amendments

All bookings are subject to the Operator’s cancellation and refund policies. If you wish to cancel or amend your booking, you must notify us in writing. Any refunds or credits will only be issued if approved by the Operator, and any cancellation fees will apply as outlined in their terms.

In case of force majeure events (such as natural disasters, strikes, or pandemics), Operators may cancel or alter travel products. We will use reasonable efforts to help you obtain a refund or rebook your travel, but we cannot guarantee recovery of funds in such circumstances.

7. Your Responsibility and Details

It is your responsibility to provide accurate and complete details for your booking, including your full name (as per passport), date of birth, nationality, and passport information. Inaccurate information may lead to denied boarding, delayed travel, or other issues. Premier DMC and the Operator are not liable for any losses resulting from incorrect details.

For more demanding trips, you may be required to complete a self-assessment form to ensure you are physically capable of completing the itinerary.

8. Liability

Premier DMC’s liability is limited to the Booking Services we provide. We are not liable for the performance of travel products or services provided by the Operator. Your rights under the Package Travel and Linked Travel Arrangements Regulations 2018 apply to the Operator, and any issues related to the service must be addressed directly with them.

If a problem arises during your trip, we will assist you in resolving the issue with the Operator. However, Premier DMC is not liable for any failure or non-performance of the Operator, including delays, cancellations, or changes to the travel product.

9. Force Majeure

Premier DMC is not liable for any failure to provide the Booking Services due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, or global health crises. In such situations, we will endeavour to minimise your losses, but we cannot guarantee refunds or compensation.

10. Passports, Visas, and Travel Insurance

It is your responsibility to ensure you have a valid passport (with at least six months’ validity beyond your return date), visas, permits, and other required documentation for all destinations. Premier DMC is not liable for any delays or losses resulting from your failure to obtain the correct documentation.

Travel insurance is mandatory for all bookings made through Premier DMC. We strongly recommend purchasing travel insurance at the time of booking to cover trip cancellations, health emergencies, and other risks.

11. Travel Advice and Health Risks

It is your responsibility to be aware of all travel advisories and health requirements for your destination. The UK Foreign, Commonwealth & Development Office (FCDO) provides regular travel advice, which you should consult before booking.

During the ongoing COVID-19 pandemic, you acknowledge the risks involved in travelling. You are responsible for complying with any additional policies or requirements (such as vaccination or testing) set by governments or Operators.

12. Refunds

All refunds are governed by the Operator’s refund policy. If you are eligible for a refund, Premier DMC will process it once the Operator releases the funds to us. We will use reasonable efforts to secure refunds on your behalf, but we cannot guarantee the outcome.

13. Complaints

If you have a complaint regarding the Booking Services or the travel product provided by the Operator, please contact us immediately. We will work with the Operator to resolve the issue. If the matter remains unresolved, you may refer your complaint to ABTA or pursue legal action under the Consumer Rights Act 2015.

14. Data Protection and Privacy

Premier DMC complies with the UK GDPR and the Data Protection Act 2018. Any personal information collected will be handled in accordance with our Privacy Policy. We may share your data with Operators and relevant parties to complete your booking.

15. Governing Law

These Booking Conditions are governed by the laws of England and Wales. Any disputes arising under these conditions will be subject to the jurisdiction of the courts of England and Wales.

16. Acknowledgement

By making a booking with Premier DMC, you acknowledge that you have read, understood, and agreed to these Booking Conditions.

Indemnity

You indemnify Premier DMC from any claims, damages, or losses incurred as a result of your booking, except where the law provides otherwise. This includes claims arising from incorrect details or failure to comply with Operator terms.