Premier DMC

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Booking Conditions

Premier DMC Booking Conditions

 

1. Our Contract With You
When you make a booking with Premier DMC, you enter into a legally binding agreement with us, either as:

 

a B2B client (travel agent or corporate buyer).or a B2C consumer -traveller

 

These Booking Conditions apply to both unless specified otherwise.

 

Premier DMC organises bespoke ground-based travel arrangements including accommodation, transport, excursions, and local coordination. We do not sell flights, we can offer flight booking assistance & this will be clearly marked as a third-party, non-package component. All packages sold fall under the

 

Package Travel and Linked Travel Arrangements Regulations 2018.

 

2. Financial Protection – Trust Account
To protect consumer funds, Premier DMC holds all B2C customer payments in a Trust Account with Trust My Travel until services have been delivered. This ensures compliance with UK financial protection laws.

 

B2B clients are subject to agreed trade payment terms (e.g 60 days) and are responsible for ensuring end-customer funds are held or protected in line with their jurisdiction’s consumer laws.

 

3. Insurance Coverage
We carry comprehensive insurance including:

  • Public Liability Insurance

  • Professional Indemnity Insurance

  • Supplier Failure Insurance (ground-only)

All B2C customers must take out personal travel insurance at the time of booking. B2B clients must ensure their own business and clients are adequately insured.

4. Prices, Deposits & Payments
Quotes are based on current rates and availability. Final pricing may change due to exchange rate fluctuations, local taxes, or supplier changes until fully paid.

  • A deposit is required to secure your booking (details on invoice).

  • Final payment is due by the date specified.

Late or missing payments may result in cancellation without refund. B2B clients must pay in accordance with the agreed credit terms stated in their trade contract.

5. Availability & Substitutions
All services are subject to availability. If a component becomes unavailable, we’ll offer the nearest possible alternative of equal value. No refunds are issued for unused services voluntarily missed by the traveller.

6. Amendments, Cancellations & Refunds
Your right to cancel depends on the notice period and terms stated in your invoice or travel contract.

B2B clients must pass on these terms to their clients or define their own cancellation policy with us during contracting.

If a supplier or Operator cancels due to force majeure (e.g. pandemic, war, natural disaster), we’ll seek a refund or credit on your behalf but cannot guarantee recovery of funds.

7. Booking Accuracy & Traveller Details
It is your responsibility to provide correct details (names, dates, passports, dietary/medical needs, etc.). Errors may result in denied services, and costs to correct are the traveller’s or agent’s responsibility.

8. Your Responsibilities
By booking, you confirm:

  • You (or your client) are medically and physically fit for your trip

  • You have read the full itinerary and understand the activity level

  • You will comply with local laws, customs, and group rules during travel

B2B clients are responsible for briefing their customers on all relevant details provided by Premier DMC.

9. Operator Responsibility
We act as an intermediary between you and local suppliers (e.g., hotels, activity providers). While we vet and monitor them, we are not liable for their performance. Any issues must be raised promptly so we can assist.

10. Force Majeure
We are not liable for events beyond our control including natural disasters, epidemics, political unrest, or airline failures. We will act reasonably to minimise disruption but are not responsible for additional costs incurred.

11. Travel Insurance & Documentation
B2C travellers must:

  • Hold valid travel insurance

  • Have a passport valid for at least 6 months beyond return

  • Meet all visa, vaccination, and entry requirements

B2B clients are responsible for advising and ensuring their customers comply with documentation and insurance needs.

12. Health & Safety
You must monitor travel advice (e.g., gov.uk/foreign-travel-advice) and follow destination-specific health and safety regulations. You acknowledge all risks associated with travel, including COVID-19.

13. Complaints Procedure
Please report issues to your Premier DMC contact immediately during travel so we can assist. If unresolved, follow up in writing within 28 days. If necessary, unresolved complaints may be escalated to Trust My Travel’s ADR or a relevant ombudsman.

B2B agents are responsible for logging and escalating complaints on behalf of their clients where applicable.

14. Data Protection
We comply with UK GDPR and the Data Protection Act 2018. Your data will only be used for booking administration and will not be shared outside of service partners. Full details are in our Privacy Policy.

B2B clients must ensure they have a lawful basis to share end-customer data with Premier DMC.

15. Law & Jurisdiction
These conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Acknowledgement & Indemnity
By confirming a booking, you acknowledge and accept these terms. You agree to indemnify Premier DMC against any losses arising from:

  • Your failure to provide accurate details

  • Breach of these Booking Conditions

  • Misuse of services provided

Updated 04/08/2025