Privacy Policy for Premier DMC

Introduction

At Premier DMC, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you engage with our services or visit our website. We ensure compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Premier DMC
Registered Address: [Insert Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Premier DMC is a UK-based Destination Management Company providing tailored travel and event management services.

What Data We Collect

We may collect the following personal data:

1. Personal Identification Data:
   • Name
   • Email address
   • Telephone number
   • Postal address
   • Payment details (e.g., credit card information)
2. Travel & Booking Information:
   • Travel preferences
   • Travel dates and locations
   • Special requests (e.g., dietary or accessibility requirements)
3. Technical Data:
   • IP address
   • Browser type
   • Cookies and similar tracking data (see our Cookie Policy below)

How We Use Your Data

We use your personal data for the following purposes:

1. Service Delivery:
   • To manage your travel bookings and arrangements.
   • To communicate with you about your itinerary and services.
2. Marketing:
   • To send you promotional emails, newsletters, and offers, if you have consented.
3. Service Improvement:
   • To analyse website usage and enhance service delivery.
4. Legal Obligations:
   • To comply with legal requirements, such as financial record-keeping and fraud prevention.

Legal Basis for Processing

We process your data based on the following legal grounds:

• Consent: When you have provided explicit consent for marketing communications.
• Contractual Necessity: When processing is required to perform the services you’ve booked.
• Legal Obligation: When we are legally required to process your data.
• Legitimate Interests: For business analysis, service improvement, and security measures.

How We Share Your Data

Your data may be shared with:

1. Service Providers:
   • Hotels, airlines, and other travel service providers necessary to fulfil your booking.
2. Third-Party Platforms:
   • Payment processors, customer relationship management systems, and email marketing platforms.
3. Legal Authorities:
   • When required to comply with legal obligations or regulatory requests.

International Data Transfers

If your data is transferred outside of the UK or the European Economic Area (EEA), we ensure it is protected by appropriate safeguards such as standard contractual clauses or other legal mechanisms.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Data is typically retained for [insert retention period], after which it is securely deleted.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data in specific circumstances.
• Right to Restrict Processing: Request restriction of how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to the processing of your data for marketing or other legitimate purposes.

To exercise any of these rights, please contact us via email at [Insert Contact Email].

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure data storage, and regular security assessments.

Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO) in the UK. Visit www.ico.org.uk for more details.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. Any updates will be posted on this page, and we encourage you to review it periodically.

Cookie Policy for Premier DMC

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help improve your browsing experience and provide us with insight into how our website is being used.

Types of Cookies We Use

1. Essential Cookies:
   • These cookies are necessary for the website to function correctly (e.g., session management, security).
2. Analytics Cookies:
   • These cookies collect anonymised data on website usage to help us improve our services.
3. Marketing Cookies:
   • These cookies track user activity to display relevant advertisements.

How We Use Cookies

We use cookies to:

• Ensure our website functions properly.
• Analyse website traffic and performance.
• Provide personalised content and targeted ads (with your consent).

Consent for Cookies

We require your consent before placing non-essential cookies on your device. You can manage your preferences through our Cookie Consent Banner that appears when you first visit our website.

Managing Cookies

You can control and delete cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.

For more information on managing cookies, visit www.allaboutcookies.org.

Changes to Our Cookie Policy

We may update our Cookie Policy periodically to reflect changes in how we use cookies. Any changes will be posted on this page, and we encourage you to review the policy regularly.

Last Updated: 3/09/2024