Website terms of use
Clear terms for using Premier DMC online.
These terms govern access to and use of the Premier DMC website. They are separate from the contractual Booking Conditions that apply when travel services are quoted, booked or supplied.
About these terms
Website terms are not booking conditions.
This website is operated by Ventora Group Ltd, trading as Premier DMC. These Website Terms of Use explain the rules that apply when you access or use this website.
A travel enquiry, quotation, proposal or use of this website does not by itself create a travel contract. Where Premier DMC or Ventora Group Ltd enters into a contract for travel services, the applicable Booking Conditions, quotation, confirmation and other contractual documents govern that booking.
Where the Package Travel and Linked Travel Arrangements Regulations 2018 apply to a particular arrangement, the rights and obligations arising under those Regulations are addressed through the relevant booking and pre-contract information. Nothing in these Website Terms is intended to remove or reduce rights that cannot lawfully be excluded.
01
Acceptance of these terms
By accessing or using the Premier DMC website (the “Site”), you agree to these Website Terms of Use. If you do not agree, you should stop using the Site.
If you use the Site on behalf of a company, travel agency, tour operator, club, organisation or other legal person, you confirm that you are authorised to do so on its behalf.
02
Using the Site
You may use the Site for lawful purposes, including learning about Premier DMC, reviewing our services and destinations, contacting us, making an enquiry, requesting a proposal or quote, or exploring a potential commercial relationship.
You must not use the Site in a way that breaches applicable law, infringes another person's rights, interferes with the Site or our systems, or is fraudulent, abusive or harmful.
03
Information on this website
We take reasonable care to keep website information accurate and useful. Travel products, destinations, supplier arrangements, availability, inclusions, timings and prices can change, however, and website content may not always reflect the latest operational position.
Unless expressly stated otherwise, content on the Site is provided for general information and does not constitute a binding offer, professional advice, contractual commitment or guarantee of availability.
For a specific enquiry or booking, the applicable quotation, proposal, itinerary, booking confirmation, Booking Conditions and any other expressly incorporated documents take priority over general website content.
04
Enquiries, quotations & travel contracts
Submitting an enquiry or quote request does not create a booking. A quotation or proposal may be subject to availability, supplier reconfirmation, minimum numbers, exchange-rate movement, deadlines or other stated conditions.
A contract is formed only in accordance with the acceptance and booking process set out in the applicable Booking Conditions and confirmation documents.
Direct traveller bookings are governed by the applicable B2C Booking Conditions and statutory rights that apply to the arrangement.
Travel-agent, tour-operator, corporate and other business arrangements are governed by the applicable B2B terms and the specific contractual role agreed between the parties.
We do not assume that a travel agent or other intermediary is the statutory organiser of every booking merely because it is a B2B transaction. Responsibility depends on the actual arrangement, contract and applicable law.
05
Package travel & statutory travel rights
The Package Travel and Linked Travel Arrangements Regulations 2018 may apply to certain combinations of travel services and to certain travellers, depending on how the arrangement is created and sold.
Where Ventora Group Ltd is the organiser of a package within the meaning of those Regulations, the applicable booking documentation will identify the organiser and set out the relevant pre-contract information, booking conditions, responsibilities and insolvency-protection arrangements.
Where Premier DMC acts in another role — for example as a supplier, destination-management provider, intermediary or trade partner — the contractual documents will explain the parties' respective roles and responsibilities.
If mandatory travel law applies to your booking, those rights continue to apply regardless of anything in these Website Terms.
06
Pricing, availability & payments
Indicative website pricing, where shown, is not guaranteed unless expressly confirmed in binding booking documentation. Prices and availability may depend on supplier confirmation, travel dates, group size, rooming, programme inclusions, currency, taxes and other booking-specific factors.
Once a travel contract is formed, changes to price, payment schedules, cancellation charges and other financial terms are governed by the applicable Booking Conditions and mandatory law.
Payments are processed through the payment methods specified for the relevant transaction. Financial-protection arrangements, where applicable, are confirmed in the booking documentation rather than created by these Website Terms.
07
Intellectual property
Unless otherwise stated, the Site and its content — including text, graphics, design, logos, brand elements, photographs, videos, itineraries, documents and software — are owned by Ventora Group Ltd or used under licence.
You may view and print reasonable extracts for your own internal, personal or legitimate business evaluation. You must not reproduce, republish, commercially exploit, scrape, systematically download, modify or distribute Site content without prior written permission, except where law expressly permits.
Third-party trademarks, photographs and other materials remain the property of their respective owners.
08
Acceptable use & website security
You must not:
- attempt to gain unauthorised access to the Site, server, database, account or connected system;
- introduce malware, malicious code or technology designed to damage or interfere with the Site;
- use automated tools to scrape or harvest Site content or personal information without permission;
- impersonate another person or submit deliberately false, misleading or fraudulent information;
- use the Site to send unlawful, abusive, threatening, defamatory or infringing material; or
- use our branding or Site content in a way that implies a partnership, endorsement or authority that has not been agreed.
We may restrict or suspend access where reasonably necessary to protect the Site, our users, our rights or our systems.
09
Third-party websites, suppliers & content
The Site may link to third-party websites or contain information relating to hotels, venues, attractions, transport providers, tourism bodies or other independent organisations.
Links are provided for convenience and context. Unless expressly stated, they do not mean that Ventora Group Ltd controls, operates or endorses the third-party website. Third parties are responsible for their own website content, security, availability, privacy practices and terms.
10
Website availability & changes
We aim to keep the Site available and functioning properly, but uninterrupted access cannot be guaranteed. We may suspend, withdraw, restrict, update or change all or part of the Site where reasonably necessary for maintenance, security, legal, operational or business reasons.
We are not responsible for losses caused solely by temporary Site unavailability where we have exercised reasonable care and the loss was not otherwise legally recoverable.
11
Liability for website use
Nothing in these Website Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or statutory right that cannot legally be excluded or restricted.
These Website Terms relate to use of the Site. Liability arising from a confirmed travel contract is governed by the applicable Booking Conditions and mandatory law.
For business users, to the extent permitted by law, we are not liable for indirect or consequential loss arising solely from use of, or inability to use, the Site, including loss of profit, revenue, business opportunity, goodwill or anticipated savings.
For consumers, your statutory rights are unaffected.
Where Ventora Group Ltd is the organiser of a regulated package, we do not disclaim statutory responsibility for services merely because an independent supplier such as a hotel, transport provider or activity operator performs them.
12
Travel insurance
We strongly recommend that travellers obtain appropriate travel insurance covering their circumstances, destination and planned activities as early as reasonably possible.
Where a particular booking requires insurance as a contractual condition, that requirement will be stated in the applicable Booking Conditions or booking documentation. These Website Terms do not by themselves make insurance mandatory for every website visitor or every type of booking.
13
Privacy, cookies & personal information
Use of personal information is governed by our Privacy Policy. Our use of cookies and similar website technologies is explained in our Cookie Policy.
Travel arrangements often require relevant information to be shared with independent travel suppliers and partners. The circumstances and lawful bases for doing so are explained in the Privacy Policy; information is not limited to sharing based solely on consent.
14
Changes to these Website Terms
We may update these Website Terms to reflect changes in law, technology, the Site or our business. The current version will be published here with an updated date.
Changes to these Website Terms do not retrospectively amend a confirmed travel contract. Any permitted changes to a booking are governed by the contractual Booking Conditions and applicable law.
15
Governing law & jurisdiction
These Website Terms and non-contractual disputes relating to use of this Site are governed by the laws of England and Wales.
If you are a business user, the courts of England and Wales will have exclusive jurisdiction over disputes relating solely to these Website Terms, unless the parties agree otherwise in writing.
If you are a consumer, this clause does not deprive you of any mandatory rights or jurisdiction protections available to you under applicable law.
The law and jurisdiction governing a confirmed travel booking are stated in the applicable Booking Conditions.
Questions about these terms?
Contact Premier DMC.
If you have a question about use of this website or need help identifying which booking terms apply to a proposed travel arrangement, contact our team.
