One clear framework for booking with Premier DMC.

01

Definitions & contractual documents

In these conditions, “we”, “us”, “our” and “Premier DMC” mean Ventora Group Ltd trading as Premier DMC. “You” means the person or business contracting with us. “Traveller” means a person who will receive or is entitled to receive travel services under the booking. “Supplier” means an independent provider of a travel service, including accommodation, transport, venues, guides, activity providers and other local partners.

Your contract may comprise these Booking Conditions together with the accepted quotation or proposal, itinerary, booking confirmation, invoice, booking-specific conditions, and supplier terms expressly brought to your attention before the booking is concluded.

If there is a conflict, mandatory law prevails. Subject to that, specifically agreed written booking terms take precedence over general terms to the extent of the inconsistency.

02

Quotations, proposals & availability

Unless a quotation states otherwise, it is normally valid for 7 days. A quotation is an invitation to book, not a guarantee that the services remain available.

Before confirmation, services may remain subject to supplier availability, allocation, minimum numbers, local taxes, currency movement, transport schedules, event availability and supplier reconfirmation. We may correct an obvious pricing or description error before accepting a booking.

Any assumptions used to price a group - including traveller numbers, rooming configuration, dates, inclusions or programme requirements - will be stated or reflected in the proposal. A material change to those assumptions may require repricing.

03

How a booking is formed

The person making the booking must have authority to enter into the contract and, where booking on behalf of others, authority to provide information and communicate booking terms to them.

A booking is not accepted merely because you submit a form, approve a proposal or make a payment. Unless we expressly state otherwise, the booking becomes binding when we receive any required payment and issue our written booking confirmation.

You must check the confirmation promptly and tell us immediately if anything is incorrect. Names and other traveller information should match the relevant travel documents where required by suppliers.

04

Deposits, balances & payment

The deposit and payment schedule for your booking will be shown in the quotation, invoice or confirmation. Unless otherwise agreed in writing, the final balance is due 12 weeks (84 days) before departure.

Some suppliers or products require larger, staged, earlier or non-refundable payments. Where this applies, we will identify the relevant booking-specific terms before commitment wherever reasonably practicable.

If payment is not received when due, we may give notice requiring payment and, where permitted by the applicable contract and law, treat the booking as cancelled. Cancellation or termination charges may then apply.

Unless stated otherwise, payments are due in the currency shown on the invoice. You are responsible for charges imposed by your own bank or payment provider. We will not add an undisclosed payment fee.

05

Special requests, accessibility & reduced mobility

Please tell us before booking about any requirement that may materially affect the suitability or delivery of the arrangements, including accessibility or mobility requirements, dietary requirements, allergies or other relevant assistance needs.

We will pass reasonable requests to relevant suppliers and will provide information about suitability where required by law and reasonably available to us. A request is not guaranteed unless we confirm it as a contractual requirement in writing.

Where a requested arrangement cannot reasonably be provided, we will explain this before accepting the booking where we have sufficient information to do so.

06

Passports, visas, health & entry requirements

Travellers are responsible for complying with passport, visa, immigration, health, vaccination, customs and entry requirements applicable to their nationality, circumstances and itinerary, except to the extent we have a specific legal duty to provide information.

Passport validity rules vary by destination. We do not apply a blanket “six-month” rule. Travellers should check the current requirements for every destination and transit point using official government and consular sources.

Where the Package Travel Regulations require us to provide general passport, visa or health-formality information before a consumer package contract is concluded, we will do so as part of the relevant pre-contract information.

We are not responsible for a traveller being unable to travel because they fail to meet a requirement that was their responsibility, unless that failure results from information we were legally required to provide and negligently failed to provide correctly.

07

Travel insurance

We strongly recommend that every traveller obtains comprehensive travel insurance as soon as reasonably possible after booking, appropriate to their circumstances, destination and planned activities. Cover should normally include cancellation, medical treatment, repatriation, personal belongings and disruption.

If insurance is a specific condition of a particular booking, this will be stated in the booking documentation. We do not provide advice on whether a particular insurance product is suitable unless expressly authorised to do so.

08

Traveller conduct, damage & supplier rules

Travellers must behave reasonably, comply with applicable laws and respect reasonable health, safety and conduct rules imposed by suppliers. A traveller may be required to leave an accommodation, activity, vehicle or programme where their behaviour creates a genuine safety risk, causes serious disruption or breaches applicable supplier rules.

You or the responsible traveller may be required to pay for damage or loss caused deliberately or negligently, subject to applicable law and evidence of the loss.

We will not be responsible for costs resulting from a traveller's unlawful or seriously disruptive conduct where those costs are not caused by our breach of contract.

09

Independent suppliers & local standards

Many travel services are performed by independent suppliers. Their reasonable operational rules and conditions may apply to the service they provide, provided they are not inconsistent with mandatory rights or the contractual responsibilities we have assumed.

Accommodation classifications, transport standards, safety practices and service norms vary between destinations. References to categories or ratings are normally based on the relevant local or supplier classification unless we expressly state otherwise.

Where we are the organiser of a regulated package, our use of independent suppliers does not remove our statutory responsibility for performance of the package.

10

Requests to change a booking

If you ask to amend a confirmed booking, we will try to accommodate the request but cannot guarantee that a supplier will permit it. You will be told of any additional supplier cost, price difference and any reasonable administration charge before the change is completed where practicable.

For direct package bookings, a request to transfer the entire package to another traveller is governed by the statutory transfer provisions in Part B rather than by a blanket “no changes within 30 days” rule.

For B2B bookings, amendment and substitution rights are contractual and may be restricted by supplier deadlines, ticketing rules, rooming lists or other operational requirements.

11

Groups, minimum numbers & rooming lists

Group pricing may depend on a stated minimum or assumed number of travellers. If numbers reduce before confirmation, or where the contract expressly permits repricing after confirmation, the per-person price or programme may need to change to reflect the revised group size, subject to any mandatory consumer price-change rules.

Where a minimum number is required for a direct consumer package to operate, that minimum and the applicable cancellation deadline will be disclosed before the package contract is concluded.

Rooming lists, names, dietary information and other operational details must be provided by the deadline stated in the confirmation. Late information may result in supplier charges or loss of availability.

12

Unused services, late arrival & independent arrangements

No automatic refund is due for a service a traveller chooses not to use after travel begins, subject to any mandatory rights and any refund actually recoverable under the relevant contract.

Travellers must notify us or the relevant supplier as soon as possible if delayed for an independently arranged arrival. Failure to do so may result in a supplier treating a reservation as a no-show.

We are not responsible for independent travel or services not forming part of our contract, except where applicable law provides otherwise.

13

Events, tickets, villas, vessels & special inventory

Event tickets, sports hospitality, villas, charter vessels, exclusive-use properties, peak-period inventory and other specialist services may carry strict supplier conditions, including substantial or immediate cancellation charges, minimum spends, deposits, security deposits or fixed deadlines.

Any such material booking-specific conditions will be disclosed before commitment where they affect your cancellation or payment position. Mandatory statutory rights cannot be excluded by supplier terms.

14

Unavoidable & extraordinary circumstances

Events outside reasonable control may include, depending on the circumstances, serious security problems, natural disasters, significant public-health risks, severe weather, government action, border restrictions, industrial action or other events whose consequences could not reasonably have been avoided even if reasonable measures had been taken.

The consequences depend on the type of booking and applicable law. For direct regulated packages, the specific statutory provisions in Part B apply. For B2B bookings, Part C and the agreed commercial contract apply.

15

Notices & communications

We may send contractual documents and operational communications electronically to the email address or other agreed contact details supplied for the booking.

You are responsible for ensuring those details remain current and for passing relevant information to travellers or your client where you are booking on their behalf.

16

Our role & your package contract

Not every individual travel service is automatically a package. Where the arrangements you buy from us constitute a package under the applicable Package Travel Regulations and we combine and sell that package as organiser, Ventora Group Ltd trading as Premier DMC is the organiser.

Where we sell only a standalone service, or act in another legally recognised capacity, the statutory package provisions apply only to the extent required by law. Your booking confirmation will identify the nature of the arrangements.

17

Pre-contract information

Before a regulated package contract is concluded, we will provide the information required by applicable package-travel law, including the main characteristics of the services, organiser details, total price and payment arrangements, any minimum number, relevant passport/visa and health-formality information, cancellation information and information about insurance where applicable.

The prescribed standard information form or other statutory information will be provided where required. Information that the law makes binding becomes part of the package travel contract unless a permitted change is expressly agreed.

18

Price changes after a consumer package is booked

We will only increase the price of a regulated package after contract formation where the contract and applicable law permit it - for example because of specified changes in transport costs, taxes or fees, or relevant exchange rates - and where the required calculation and notice rules are followed.

You are entitled to a corresponding price reduction where the relevant statutory cost factors decrease, subject to any lawful administrative expenses.

Under the law applicable to contracts entered into before 6 April 2027, no price increase may be imposed within 20 days of the start of the package, and if a permitted increase exceeds 8% of the total package price the statutory options relating to a significant change apply.

19

Transferring a package to another traveller

For a regulated package, you may transfer the package travel contract to another person who satisfies all conditions applicable to that contract by giving reasonable notice in accordance with the Package Travel Regulations.

For contracts governed by the current 2018 rules, notice given at least seven days before the start of the package is deemed reasonable. You and the transferee may be jointly responsible for the outstanding balance and the actual, reasonable transfer costs permitted by law. We will provide evidence of those costs where required.

20

If you cancel before departure

You may terminate a regulated package travel contract at any time before the package starts. We may charge an appropriate and justifiable termination fee in accordance with applicable law and the cancellation schedule disclosed for your booking.

Unless your booking confirmation contains a different justified schedule, the cancellation charge will be calculated by reference to the losses and non-recoverable commitments resulting from your cancellation, taking account of cost savings and any income from alternative deployment of the travel services where required by law.

A deposit may be retained only to the extent permitted by the contract and applicable law; it is not automatically “non-refundable in all circumstances”. Certain disclosed supplier commitments may materially affect the termination charge.

Where unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity and significantly affect performance of the package, or significantly affect carriage of passengers to the destination, you may have a statutory right to terminate before departure without paying a termination fee and receive the refund required by law.

21

If we make a significant change before departure

We may make insignificant changes where the contract reserves that right and we inform you clearly. If, before departure, we are constrained to alter significantly a main characteristic of a regulated package, cannot fulfil a specifically accepted requirement, or propose a qualifying price increase, we will provide the information and options required by law.

Depending on the circumstances, those options may include accepting the proposed change, accepting a substitute package if offered, or terminating the contract without a termination fee. Any price reduction or refund legally due will be provided within the required period.

22

If we cancel a package

We may terminate a regulated package before departure without paying additional compensation where the number of persons enrolled is below the contractual minimum and we notify you within the statutory deadline stated in your pre-contract information, or where unavoidable and extraordinary circumstances prevent us from performing the contract and we notify you without undue delay before the package starts.

Where we terminate in these circumstances, we will refund payments as required by applicable law. Under the current 2018 rules, required refunds are made without undue delay and in any event within 14 days after termination.

23

Performance of your package

Where we are the organiser, we are responsible for performance of the travel services included in the package irrespective of whether those services are performed by us or by independent suppliers.

If a service is not performed in accordance with the contract, please tell us without undue delay, taking account of the circumstances. We will remedy the lack of conformity where required and possible, unless doing so is impossible or would entail disproportionate cost, subject to your statutory rights.

Where a significant proportion of the package cannot be provided after departure, we will offer suitable alternative arrangements where required by law. Statutory rights to price reduction, compensation, termination or repatriation apply where the legal conditions are met.

24

Assistance if you are in difficulty

If you are in difficulty during a regulated package, contact us promptly using the operational or emergency contact details provided for your trip. We will provide appropriate assistance without undue delay as required by law, which may include information about health services, local authorities and consular assistance, and help with distance communications or alternative travel arrangements.

We may charge a reasonable fee for assistance where the difficulty is caused intentionally by the traveller or through the traveller's negligence, but any fee will not exceed our actual costs where the law so requires.

25

Insolvency protection

Where we are required to provide insolvency protection for a package for which we are the organiser, the applicable protection arrangements will be identified in your booking and statutory information.

Premier DMC uses Trust My Travel protection arrangements for applicable protected customer payments. Your booking documentation and protection certificate or confirmation are the authoritative record of the protection applying to your transaction.

For traveller support and verification, please use the details provided with your booking or visit Trust My Travel Traveller Support and Trust Protects.

Where a booking includes flight arrangements, any separate aviation or ATOL requirements that legally apply will be dealt with according to the structure of that booking and confirmed in the relevant documents. We do not state that every Premier DMC booking is ATOL protected.

26

Our liability on direct bookings

Nothing in these conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory rights under package-travel law.

Where package-travel law permits liability for damage other than personal injury to be limited, any contractual limitation will not be less than the minimum permitted by applicable law. Where an international convention governs or limits compensation payable by a supplier, the same lawful limits may apply to our liability where legislation permits.

You must take reasonable steps to mitigate avoidable loss. We are not liable for losses attributable to the traveller, to an unconnected third party where the event was unforeseeable or unavoidable, or to unavoidable and extraordinary circumstances, to the extent provided by applicable law.

27

Your consumer rights

Nothing in these Booking Conditions affects rights that cannot lawfully be excluded or restricted. If there is any inconsistency between these terms and a mandatory provision of consumer or package-travel law, the mandatory provision prevails.

28

Contracting roles

Premier DMC may act as a destination-management provider, principal supplier of contracted services, intermediary, ground handler or in another expressly agreed role. Your quotation or contract should be read in that context.

We do not assume that every travel agent or B2B client is automatically the organiser under the Package Travel Regulations. The statutory role depends on how the travel services are combined, offered, sold and contracted.

Where you create or sell a package to your own customer as organiser, you are responsible for your organiser obligations, including the required pre-contract information, performance obligations and insolvency protection. Where we are expressly the organiser, our organiser obligations cannot be transferred to you merely by labelling the transaction B2B.

29

Your authority & customer obligations

You warrant that you have authority to place the booking and provide traveller information to us. Where you contract with your own customers, you are responsible for the accuracy and legality of representations, pricing and terms you provide to them, except for information originating from us that you reproduce accurately.

You must not describe Premier DMC's role, financial protection, inclusions or legal status inaccurately. You must pass on material operational information that we reasonably require travellers to receive.

30

B2B deposits, payment & credit

The payment schedule in the quotation, invoice or written agreement applies. Unless otherwise agreed, the balance is due 84 days before departure. Specialist inventory may require earlier or staged payment.

Unless we expressly grant credit terms in writing, no credit is implied. If an undisputed amount is overdue, we may suspend further performance or release uncommitted inventory after reasonable notice where commercially and legally permitted.

Late-payment rights available under applicable business-to-business legislation are reserved.

31

B2B cancellations & reductions

Cancellation charges for trade bookings will be those stated in the accepted quotation, booking confirmation or booking-specific schedule. Where no specific schedule is stated, the charge will reflect supplier cancellation liabilities, non-recoverable commitments, work already performed and other direct losses reasonably arising from cancellation, subject to applicable law.

Reductions in group size may result in repricing of remaining services where the original rate depended on group volume, free-place ratios, vehicle size, room allocations or minimum commitments.

Supplier services expressly disclosed as non-refundable or subject to stricter cancellation terms will be charged in accordance with those terms once committed.

32

B2B amendments, names & deadlines

Amendments are subject to availability and supplier rules. Any supplier charge, fare or rate difference and reasonable administration cost will be payable by the business client.

Name changes and substitutions are not guaranteed. Deadlines depend on the underlying service and may be earlier than 30 days for tickets, transport, rooming lists, visas, permits, events or security-controlled services.

33

Changes or cancellation by Premier DMC

If a contracted supplier service becomes unavailable, we will use reasonable commercial efforts to offer a suitable alternative where practicable. Any price adjustment will reflect the replacement arrangements and the agreed contract.

If performance is prevented by unavoidable and extraordinary circumstances, our rights and obligations will be determined by the B2B contract, supplier recovery position and applicable law. Nothing in this clause overrides any mandatory package-travel obligation where we are legally the organiser.

34

B2B responsibility & liability

We will perform our contractual services with reasonable skill and care. We are responsible for our own breach of the B2B contract and for responsibilities that applicable law places on us.

We are not responsible for your own regulatory, licensing, consumer-law, advertising, insolvency-protection or ATOL obligations where those obligations legally fall on you, nor for services outside our contract.

Subject to liability that cannot lawfully be limited, any B2B liability cap or exclusion stated in an accepted proposal or separate commercial agreement will apply. In the absence of a specific agreed cap, neither party excludes liability that cannot lawfully be excluded, and any other limitation will be interpreted subject to the reasonableness requirements of applicable law.

Neither party will be liable to the other for indirect or consequential business loss to the extent such exclusion is lawful, unless expressly agreed otherwise.

35

Compliance & indemnity

Each party is responsible for complying with the laws and regulatory obligations applicable to its own role. A business client will indemnify us against third-party claims, regulatory costs and direct losses to the extent caused by its material breach of these conditions, unlawful acts, or failure to perform legal obligations that fall on it, except to the extent the loss was caused or contributed to by us.

This clause is not intended to transfer to a business client any statutory duty that legally belongs to Ventora Group Ltd.

36

Confidentiality, rates & non-circumvention

Non-public net rates, proposals, itineraries, supplier information and commercial terms supplied by either party must be treated as confidential and used only for the relevant business relationship, except where disclosure is required by law or to professional advisers under confidentiality obligations.

Where Premier DMC introduces a local supplier specifically for a proposed or confirmed programme, you agree not knowingly to circumvent Premier DMC by contracting directly with that introduced supplier for the same or substantially similar programme for 12 months from the later of the introduction or last date of service, unless we agree otherwise in writing.

This restriction does not apply where you can demonstrate a genuine pre-existing direct commercial relationship with that supplier or where enforcement would be unreasonable or unlawful.

37

Data protection on trade bookings

The parties' data-protection roles depend on the processing activity. We do not state that the Agent is always controller and Premier DMC is always processor.

Each party may act as an independent controller for personal data it needs for its own contractual, legal, safety, accounting and operational purposes. Where one party genuinely processes personal data solely on the documented instructions of the other, the parties will put in place the processor terms required by applicable data-protection law.

You warrant that you have a lawful basis to provide traveller information to us and have given any privacy information you are legally required to give. Our handling of personal data is further explained in our Privacy Policy.

38

B2B customer claims & cooperation

If a traveller or customer raises an issue relating to services supplied through us, the parties will cooperate reasonably to investigate it. You must notify us promptly enough to allow us or the supplier an opportunity to remedy an in-destination problem where practicable.

Each party remains responsible for handling claims that relate to its own contractual or statutory obligations. Nothing in this clause prevents a traveller from exercising rights directly against a party where the law permits.

39

Health, safety & risk management

We use reasonable processes to select and work with suppliers and may obtain supplier self-assessments, licences, insurance evidence or other safety information where appropriate to the service and destination. Standards and regulatory systems vary internationally.

Nothing in these conditions transfers a legal health-and-safety responsibility away from the party on whom the law places it. Travellers must follow reasonable safety instructions and disclose relevant needs where necessary for safe participation.

40

Emergency & crisis support

For active programmes, emergency contact arrangements will be provided where appropriate. Premier DMC may coordinate with suppliers, local authorities, medical providers, transport partners and the contracting client to assist with operational incidents.

Emergency assistance does not mean that every resulting third-party cost is included in the booking price. Responsibility for costs depends on the contract, applicable law, insurance and the circumstances of the incident.

41

Problems during travel & complaints

If something is wrong during travel, please notify Premier DMC and, where appropriate, the relevant supplier without undue delay so there is a reasonable opportunity to investigate and remedy the issue.

If the matter remains unresolved after travel, please send a written complaint to [email protected] as soon as reasonably possible, ideally within 28 days of return, including your booking reference and supporting information.

A suggested complaint period does not remove any statutory limitation period or legal right that applies to a consumer claim.

42

Claims, recovery & cooperation

You must provide reasonable information and cooperation where we need to investigate a claim, recover sums from a supplier or insurer, or exercise a lawful right of redress.

Any compensation or refund already received for the same loss may be taken into account to prevent double recovery where the law permits.

43

Privacy & traveller information

We process personal information in accordance with applicable data-protection law and our Privacy Policy. Travel arrangements may require information to be shared with suppliers, authorities or partners in the UK or overseas where necessary and lawful.

Information about health, accessibility, dietary or other sensitive requirements will be handled with additional care and only on an appropriate lawful basis.

44

Entire agreement, waiver & severability

For B2B contracts, the contractual documents described in Clause 1 constitute the agreement relating to the booking unless a separate signed agreement states otherwise. For consumers, this clause does not exclude rights arising from legally binding pre-contract information or representations that cannot lawfully be excluded.

If we do not immediately enforce a contractual right, that does not necessarily waive it. If a provision is found invalid or unenforceable, the remaining provisions continue to apply so far as legally possible.

45

Changes to these Booking Conditions

We may update these conditions for future bookings to reflect changes in law, regulation or our operating model. The version supplied or incorporated when your contract is concluded applies to that booking unless a later change is validly agreed or required by law.

We will review these conditions ahead of the 6 April 2027 commencement of the Package Travel and Linked Travel Arrangements (Amendment) Regulations 2026. Contracts concluded before that commencement date remain subject to the transitional position set by that legislation.

46

Governing law & jurisdiction

These conditions and contracts made under them are governed by the laws of England and Wales, subject to any mandatory law that applies.

For B2B contracts, the courts of England and Wales have exclusive jurisdiction unless otherwise agreed in writing.

If you are a consumer, you may have mandatory rights to bring proceedings in another part of the United Kingdom or another jurisdiction. Nothing in this clause removes those rights.

47

Company & contact information

Ventora Group Ltd trading as Premier DMC
Company No. 16684090
Registered Office: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: [email protected]
Telephone: +44 (0)20 3151 0622

For booking enquiries, use our quote and proposal form. For general assistance, use our contact page.