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Booking Conditions

Premier DMC – Booking Conditions Business to Business

Last updated: 12th September 2025

Premier DMC – B2B Booking Conditions

These Booking Conditions apply to all business-to-business (B2B) bookings made with Premier DMC by travel agents, tour operators, corporate clients, and trade partners (the “Agent”).

1. Status of Premier DMC

Premier DMC is the trading name of Ventora Group Ltd (Company No. 16684090), registered in England & Wales, with its office at 71–75 Shelton Street, London WC2H 9JQ.

Premier DMC acts as a Destination Management Company (DMC), supplying ground handling, accommodation, itineraries, and destination services on a B2B basis.

For all B2B bookings:

  • The Agent is the “organiser” under the UK Package Travel & Linked Travel Arrangements Regulations 2018 (“PTRs”).

  • The Agent contracts directly with its customer(s) and is solely responsible for:

    • Issuing all legally required PTR documents to its clients

    • Providing insolvency protection (trust, bond, or ATOL where flights are included)

    • Full compliance with the PTRs, ATOL Regulations (if applicable), consumer law, and advertising standards

Premier DMC is not the organiser for B2B bookings and does not contract directly with the Agent’s customers.

2. Insurance & Financial Protection

Premier DMC holds Tour Operator Liability Insurance, covering Public Liability and Professional Indemnity.

Premier DMC is an approved member of Trust My Travel (TMT). All direct B2C bookings with Premier DMC are financially protected by TMT.

For B2B arrangements, the Agent remains solely responsible for providing financial protection to its own customers.

For information on Trust My Travel:

3. Quotations & Validity

Quotations are valid for 7 days unless otherwise stated.
All services remain subject to supplier availability, local taxes, exchange rates, and surcharges until written confirmation is issued.

4. Deposits & Payments

A booking is confirmed once Premier DMC issues written confirmation after receiving the non-refundable deposit.

  • Deposits are strictly non-refundable in all circumstances.

  • Balance is due 12 weeks (84 days) before departure, unless otherwise agreed in writing.

  • Failure to pay on time may result in cancellation of services without liability to Premier DMC.

  • Payments must be made in GBP. All bank charges are the responsibility of the Agent.

5. Amendments & Name Changes

  • Amendments requested after confirmation are subject to availability and may incur supplier charges plus a £50 admin fee per change.

  • Traveller substitutions / name changes are only permitted up to 30 days before departure, subject to availability, a £50 admin fee per traveller, and any applicable supplier costs.

  • No substitutions are permitted within 30 days of departure.

6. Cancellations by the Agent/Client

Unless otherwise agreed in writing, the following charges apply to the total booking value:

  • On confirmation: Deposit (non-refundable)

  • 90+ days before departure: Deposit only

  • 0–89 days before departure: 100% of total booking value

Certain services (e.g., peak-season hotels, charter vessels, villas, event tickets) may be fully non-refundable once booked. Where stricter supplier terms apply, those terms will prevail.

7. Cancellations or Alterations by Premier DMC

If Premier DMC must make a significant change or cancel a confirmed service due to supplier issues, we will:

  • Provide like-for-like replacement services of equal or higher standard where possible at no additional cost

  • Provide alternative services of lower cost with a credit or reduction to the Agent

No further compensation or liability will be payable where cancellation or alteration results from circumstances beyond Premier DMC’s reasonable control (force majeure).

8. Responsibility & Liability

Premier DMC will provide services with reasonable skill and care.

Premier DMC’s liability is limited to its direct contractual obligations with the Agent.

Premier DMC is not responsible for:

  • The Agent’s PTR/ATOL/consumer-law obligations

  • Acts/omissions of the Agent or its clients

  • Services not booked through Premier DMC

  • Unavoidable and extraordinary circumstances

The Agent indemnifies Premier DMC against claims, fines, or losses arising from the Agent’s failure to comply with the PTRs, ATOL Regulations, or consumer law.

9. Health & Safety

Premier DMC requires suppliers to complete health & safety self-assessments and conducts checks where feasible.

Standards abroad may differ from those in the UK. The Agent, as organiser, remains responsible for ensuring suitability, risk assessments, and compliance with duty of care.

10. Data Protection (UK GDPR)

For client data shared to fulfil services, the Agent is the Controller and Premier DMC is the Processor.

Premier DMC will act only on documented instructions and will implement appropriate security measures.

The Agent warrants it has a lawful basis to share client data and has provided all required privacy notices.

11. Force Majeure

Neither Premier DMC nor its suppliers shall be liable for failure or delay caused by events beyond reasonable control, including natural disasters, pandemics, strikes, political unrest, or government restrictions.

12. Complaints, Emergencies & Crisis Response

  • Service issues must be reported immediately to Premier DMC’s 24/7 emergency contact for remedial action.

  • Premier DMC operates a documented Crisis Response Policy, covering health & safety incidents, natural disasters, political unrest, medical emergencies, and other unexpected events.

  • In the event of an incident, Premier DMC will activate its procedures, liaise with local authorities, medical providers, and transport partners, and keep the Agent informed with timely updates.

  • Premier DMC’s role is to provide on-the-ground assistance and practical support. The Agent, as organiser, retains overall responsibility under the PTRs for providing appropriate assistance to its clients.

  • Agents must ensure their clients have adequate travel insurance covering medical expenses, repatriation, and crisis situations.

  • Post-trip complaints must be submitted in writing within 14 days of return. Premier DMC will only investigate issues relating to services it directly supplied.

13. Confidentiality & Non-Solicitation

  • All quotations, itineraries, and rates are confidential and provided solely for use in contracting with clients.

  • The Agent agrees not to bypass Premier DMC by contracting directly with local suppliers introduced by Premier DMC for a period of 12 months from the last date of service.

14. Governing Law

These terms are governed by the laws of England & Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.